About This Site

Who own this website?
Why should I book with Lombok ReisenTour?
How do I know your site is secure?
What do you do with my personal information?

Fast Boat Trip

Which boats go to Gili Meno?
Which are the most suitable boat / harbor for me?
How to reach the fast boat harbor from my hotel?
Do you offer airport transfer?

Booking and Confirmation

How to book a boat ticket to Gili / Lombok?
What should I do after making a reservation?
What should I do if I don’t receive email confirmation of my booking?
How long I should wait for the fast boat ticket after I make the payment?
If I have specific requirements or special needs can I still make a reservation through this website?
Do I need to confirm directly with the hotel / fast boat company after making a reservation?
Can I change the dates of my boat trip?
Can I cancel my boat trip?

Payment and Fees

Is there any other fee for fast boat service?
Does the credit card holder have to be present at check-in?
What currency to use to make a reservation?
How do you calculate exchange rates?
I cannot use my card to make payment. What should I do?
Are taxes included in the rate?
Why do the prices differ from the last time I checked the website?

Feedback

How do I leave feedback about Lombok Reisen Tour?
How do I leave a hotel review?

Who own this website?

This website is provided by Lombok Reisen Tour and Travel, a legitimate and licensed tour operator based on Senggigi area in Lombok, Indonesia.

↑ back to top ↑

Why should I book with Lombok Fastboats?

We are a reliable tour operator and are a very well known fast boat agent for most fast boat companies in the area. We have three years experience organizing fast boat trip for visitors in Bali, Gili island, and Lombok. We are also an active contributor on several travel forums e.g. Trip Advisor.

↑ back to top ↑

How do I know your site is secure?

Your payment is processed either by PayPal payment system, one of the most secure payment gateway for online transactions which apply SSL (Secure Socket Layer) technology to encrypt your information so other people cannot catch it.

↑ back to top ↑

What do you do with my personal information?

We use your personal information to provide the product or service you have requested. In the unlikely event of legal case, we may use your personal information for legal process if requested. Please refer to our Privacy Policy.

↑ back to top ↑

 

Fast Boat Trip

Which boats go to Gili Meno?

No fast boat goes directly to Gili Meno. You need to stop at Gili Trawangan than take an island hopping boat. This is a small boat and the trip takes about 10 minutes. If you want to go to Gili Meno, you better contact us through email or phone.

↑ back to top ↑

Which are the most suitable boat / harbor for me?

It depends on where your hotel location in Bali is and what is your trip preference. If you are staying in South or West Bali then Serangan harbor (Bluewater Express) or Sanur harbor (Semaya One or Scoot) are the closest land distance, but longer sea trip (about 2 hours 30 minutes). If you are staying in Ubud or South East Bali then departing from Padangbai (Ocean Star, Wahana Gili Ocean, Gili Gili, Marina Srikandi) has closer overland distance and also shorter sea trip (about 1 hour 30 minutes). If you stay in Amed you the most suitable is departing from Amed beach (Kuda Hitam Express). If you only want to go to Nusa Lembongan then your chance is only departing from Sanur harbor (Semaya One or Scoot).

↑ back to top ↑

How to reach the fast boat harbor from my hotel?

We provide shuttle service to transfer you between the hotel and the harbor. This shuttle is free for certain areas, or with additional charge if out of coverage areas.

↑ back to top ↑

Do you offer airport transfer?

We offer the transfer between the airport and fast boat harbor. The airport transfer may free or require additional fee based on the arrival / departure schedule. We will inform you immediately if there any additional fees. We are strictly a point-to-point carrier and shall not be responsible to you for any connecting flights. We shall not be liable to you for your failure to meet any connecting flights.

↑ back to top ↑

 

Booking and Confirmation

How to book a boat ticket to Gili / Lombok?

You can make it done in a few simple steps. Select your itinerary (route, date, and preferred currency) and click Continue, select a boat (and return boat if return) which is suitable for you based on your preferred departure time, ticket price, and preferred departure harbor. Fill your detail information (name, contact, passengers). If there is a pickup/drop off associated with your boat selection you will be asked to input the pickup/drop off address. You can then make the payment using credit card (processed by Paypal) or bank transfer. The ticket will be sent to your email and you can use the ticket to check in.

↑ back to top ↑

What should I do after making a reservation?

Once you’ve completed the form and made the payment you will receive a confirmation email about your reservation. On the next minutes you will receive a fast boat ticket / hotel voucher. You may print the ticket / voucher and use it for check in. Please note that we always manually check for each fast boat reservation to examine your pickup / drop off location and flight connection if any. We do this check on normal work hours (05.00 AM – 10.00 PM local time), so if you make the reservation during off hours you may receive the ticket in the next few hours.

↑ back to top ↑

What should I do if I don’t receive email confirmation of my booking?

Please check your spam (junk) folder in your email account. If you still can’t find it, please contact us through email or contact form on this website.

↑ back to top ↑

How long I should wait for the fast boat ticket after I make the payment?

We will manually check your reservation to make sure your trip will be good (we review your hotel location and flight time if any). If everything is good we normally send the ticket in less than a minute. Please understand we currently work on local normal working hours. If you make the reservation during off hours we may send the ticket on daytime. Our working hours is 05.00 AM – 10.00 PM. Our time zone is GMT+8.

↑ back to top ↑

If I have specific requirements or special needs can I still make a reservation through this website?

Yes, please inform us by email or contact form on this website.

↑ back to top ↑

Do I need to confirm directly with the hotel / fast boat company after making a reservation?

No. You don’t need to confirm to them unless we state otherwise.

↑ back to top ↑

Can I change the dates of my boat trip?

Dates change is allowed if there any available seats on the new dates. Please contact us by email, through contact form.

↑ back to top ↑

Can I cancel my boat trip?

The cancellation policy is applied. Please contact us by email, through contact form.

↑ back to top ↑

 

Payment and Fees

Is there any other fee for fast boat service?

Our price covers all fees on normal trip. In case you bring spacious luggage such as surf board, some fast boat companies may charge for additional luggage fee, normally about IDR 25.000 per surf board. The pickup / drop off service in Bali are free for certain areas. If your hotel location is out of free areas the driver may ask you for the addition. We always examine your reservation and estimate all possible additional fees before issuing your ticket. We will inform you if there any chance of additional fees and ask for your confirmation before we deliver the ticket to you.

↑ back to top ↑

Does the credit card holder have to be present at check-in?

No.

↑ back to top ↑

What currency to use to make a reservation?

We provide several currency options for fast boat and hotel reservation. For fast boat service we set a fixed price in Indonesian Rupiah (IDR) and provide several currencies based on the fixed IDR price. We provide US Dollar (USD), Australian Dollar (AUD), Euro (EUR), British Pound (GBP), Singaporean Dollar (SGD), Canadian Dollar (CAD), and Swiss Francs (CHF) on fast boat booking form. If your currency is not listed and you still want to pay in your currency you can ask for the invoice. We will send the invoice to your email with payment link.

↑ back to top ↑

How do you calculate exchange rates?

For fast boat and related services: We use a third party to process the payment (Paypal) and we use the approach for Paypal’s conversion rate.

↑ back to top ↑

I cannot use my card to make payment. What should I do?

Please contact us by email or contact form on this website.

↑ back to top ↑

Are taxes included in the rate?

Yes. Unless otherwise specified.

↑ back to top ↑

Why do the prices differ from the last time I checked the website?

This is the formula to optimize the best rates. You don’t need to worry.

↑ back to top ↑

 

Feedback

How do I leave feedback about Lombok Reisen Tour?

Please send the feedback by email or contact form on this website.

↑ back to top ↑

How do I leave a hotel review?

You can leave the review on a popular travel site e.g. Trip Advisor.

↑ back to top ↑